WORKING WITH MAR-VEL MARBLE
Mar-Vel Marble is committed to quality; from project inception to completion, we are dedicated to customer satisfaction. To ensure that our high standards are met, we provide assistance to our customers in project design, installation, and every phase in between. Your project is Mar-Vel's project.
PRODUCT SELECTION AND DESIGN ASSISTANCE
Our experienced sales and design team employ their vast knowledge of our products to assist in determining the ideal product to suit the specific needs and aesthetic preferences of our customers. We are a sounding board for your design brainstorming, helping you to select the perfect shade of the perfect color; the perfect variant of the perfect pattern. We want the beauty of our products to resonate with all who visit your home or business.
Every Mar-Vel Marble project is unique and specific to the customer. Our experts go to the site to take exact project measurements to ensure that the products purchased through us fit precisely into place. There is no guesswork when working with Mar-Vel; we worry about the details so you don't need to.
All of Mar-Vel Marble's cultured stone products are manufactured to order. A rarity in the cultured stone industry, our manufacturing facility and showroom are located in the same building. This means that your order is processed in-house with a seven-to-ten-day turn-around. Whether you are interested in our wide variety of stock colors and grains or would prefer your selection to be a unique reflection of your personality, our Production Manager is on-site and available to discuss the specific nuances of the aesthetic you would like to achieve. We work to understand our customers' needs.
Our in-house installers are cultured stone specialists, dedicated to the products manufactured by Mar-Vel Marble. They are equipped with an in-depth understanding of the products they work with and are reputed to be the best in the business. Installation of the products not manufactured in-house are assigned to out-side installation crews who specialize in the specific product being installed. Our out-side teams have a long history with Mar-Vel and have proven themselves to be equally committed to quality and customer satisfaction. All of our installers (in-house and out-side alike) are timely, courteous, trustworthy and respectful of the personal nature of in-home installation.
Telephone consultations are part of Mar-Vel Marble's commitment to quality and customer satisfaction. Our product experts are available to assist customers (homeowners and contractors) in every aspect of their projects. If you would like to do your own installation, we will provide you with step-by-step instructions including what tools you will need, proven installation techniques and even a few tricks of the trade to ease your project along.
Most damage to cultured stone products can be repaired. Mar-Vel Marble is equipped to go to the site to sand and buff the surface to its original condition.
Mar-Vel Marble will provide you with referrals to general contractors (large and small scale), plumbers and commercial builders in your area. All of our referral companies share our commitment to quality and are licensed and bonded with an expansive knowledge of our products.